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S&T Bank


Founded in 1902 with a single location in Indiana, S&T Bank, a subsidiary of S&T Bancorp, has grown to 55 offices and provides a full range of financial services to individuals and businesses throughout Western Pennsylvania. 


S&T Bank was in need for a solution that would help them review their process for managing their merchant portfolio’s Payment Card Industry Data Security Standard (PCI DSS) status as well as help them with the required reporting to major card brands & to their processor.   They knew there were two major requirements the chosen solution would need to fulfill.  First, the solution needed to offer ease of use to clients and staff.  Second, the solution chosen would need to meet reporting requirements for card brands & processor.

 

After a thorough comparison of multiple solutions in the space, S&T Bank decided on TruPCI, an ANX solution that helps organizations manage their entire PCI DSS program.  With TruPCI’s flexible architecture, S&T Bank was able to take advantage of having a customized web portal.  Features that helped motivate the decision included Knowledge Base, News Articles, and the ability to have detailed information which relates to every question on the Self-Assessment Questionnaire (SAQ) provided on screen.  "In addition to the features TruPCI offered, we chose ANX as our provider because the customer service level prior to becoming a client was exceptional!” said Vickie Goss, Business Banking Supervisor at S&T Bank.

 

With TruPCI, S&T Bank has been able to increase SAQ completion for PCI DSS from less than 20% to 74%. Merchants find the TruPCI site much easier to understand than the PCI DSS official website and/or paper copy of SAQ, and therefore are more likely to complete SAQ since they have a better understanding of what the question is asking.  Other benefits that S&T Bank has been able to take advantage of include:

 

  • Simplified reporting capabilities
  • Ease of use (both for clients & internal staff)
  • Increased workflow with respect to PCI DSS monitoring
  • Streamlined the process and efficiency of compliance monitoring

“TruPCI has definitely exceeded our expectations for increasing our SAQ completion rate,” said Goss.